Senior Content Designer

About NTT DATA and Tangity:

NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage, precision, long-term thinking, and social responsibility, into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.

Tangity, part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.

What you'll be doing:

The Role:

Tangity UK is looking for a senior Content Designer to build and shape our content design capability from the ground up. This is a strategic, hands-on role for someone who can move fluidly between high-level content strategy and the craft of writing and structuring content across complex, multi-channel digital services, including conversational and AI-generated content.

You'll partner with UX, service design and research to ensure content is treated as a core design discipline, not an afterthought: shaping how organisations communicate through interfaces, forms, notifications, chat and increasingly through AI agents and assistants. You'll also help define what 'great' looks like for content design at Tangity UK, drawing on the well-established content design practice already thriving in our Italian studios, and building strong cross-studio relationships as you grow the UK offer.

This role suits someone who has led content strategy and content design in a consultancy, agency or large in-house team, who is comfortable presenting to senior client stakeholders, and who is genuinely curious about how AI is changing the way content is designed, generated and governed.

What you’ll do:

• Set the content design strategy and vision for client engagements, aligning content, UX and business goals.
• Lead content design on complex, multi-workstream programmes, working shoulder-to-shoulder with UX, service design, research and delivery leads.
• Act as a senior client-facing consultant: presenting strategy, defending design decisions, and building trusted relationships with client stakeholders.
• Build and mentor content design capability within Tangity UK, including coaching mid-level designers and writers as we grow the capability.
• Champion content design across the wider studio, evangelising its value to clients and colleagues who may be new to the discipline.

Responsibilities:

• Develop content strategies and governance frameworks that are consistent with brand, tone of voice, accessibility standards and business objectives.
• Lead content audits and content gap analyses, translating findings into clear, prioritised recommendations.
• Design conversational flows, prompts and structured content for AI-driven products, working closely with product and engineering teams on LLM-based experiences.
• Establish and maintain style guides, content design systems and pattern libraries, including guidance for AI-generated and dynamic content.
• Facilitate workshops with clients and cross-functional teams to align on content strategy, information architecture and tone of voice.
• Review and quality-check content and conversational design output from wider team members, providing constructive feedback.
• Use data, analytics and user research to test and iterate on content and conversational performance.
• Contribute to proposals, pitches and bids, articulating the value of content design and conversational AI to prospective clients.

Expected Behaviours:

• Leads with curiosity, treats emerging AI and content tooling as an opportunity to experiment, not a threat to the craft.
• Communicates with clarity and confidence, whether writing a single line of microcopy or presenting strategy to a client board.
• Collaborates generously, builds strong working relationships across UX, service design, research and technology disciplines, and across studios.
• Takes ownership of quality and consistency, holding both self and others to a high bar under time pressure.
• Coaches and elevates others, sharing knowledge openly and contributing to Tangity's culture of learning.
• Balances strategic thinking with hands-on delivery, equally comfortable setting direction and doing the work.

What experience you'll bring:

What We're Looking For:

Must Have:

• 4-6 years experience in product design, with experience working on AI enabled products or services
• Strong experience working in agile, cross-functional squads
• Demonstrated ability to design for machine learning, generative AI or intelligent automation
• Experience designing conversational, adaptive or predictive interfaces
• Strong UX and interaction design fundamentals
• Ability to prototype complex interactions and flows using tools such as Figma
• Experience collaborating closely with Engineers and Data Scientists
• Solid understanding of AI capabilities and limitations, including model uncertainty and edge cases
• Experience using AI tools within your own design workflow
• Experience working with low-code/no-code platforms and tools

Nice to Have:

• Experience defining AI governance, ethical frameworks or responsible design guidelines
• Familiarity with prompt design and evaluation techniques
• Experience working on enterprise AI transformation programmes
• Exposure to service design in AI enabled ecosystems
• Experience supporting teams in adopting AI into their design practice

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.