Senior Product Designer - Consumer (B2C)

Who We Are:

Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.

Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.

Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.

About the role:

We’re looking for a Senior Product Designer to join a cross-functional team and take ownership of meaningful parts of the Zoopla consumer experience.

This is a hands-on role with real scope to shape both what we build and how we build it. You’ll work across the full product lifecycle, from defining problems through to delivery and optimisation, designing experiences that are intuitive, useful and deliver real business impact. You won’t just respond to briefs; you’ll help define opportunity areas, connect work to broader product and business goals, and ensure what we build delivers measurable results.

This role suits someone who thinks beyond individual features. Someone who understands how journeys connect, how products perform over time, and how design can influence growth, conversion and customer value.

You’ll balance improving what exists today with identifying what comes next, contributing to both immediate delivery and longer-term product direction.

What you’ll do

Ownership and Impact:

• Own design within your team from problem framing through to delivery and optimisation, taking responsibility for outcomes not just outputs
• Translate consumer behaviour and insight into clear opportunities, prioritising work based on impact, effort and business value
• Balance user needs, technical constraints and business priorities when shaping solutions

Designing End-to-End Experience:

• Design intuitive, high-quality journeys across web and mobile, with a focus on usability, performance and continuity across touchpoints
• Think across the full lifecycle, including onboarding, engagement, retention and reactivation
• Ensure experiences connect across journeys, not just within individual features 

Data, Experimentation and Growth:

• Define clear success metrics for your work through measurable outcomes
• Use data, research and behavioural insight to identify opportunities and inform decisions
• Design and iterate through experimentation, working with Product, Engineering and Data to test, learn and optimise journeys over time
• Continuously refine experiences based on performance, contributing to a culture of learning and optimisation 

Exploration and Craft:

• Look beyond the current roadmap to identify new opportunities that drive customer and business value
• Rapidly explore and validate ideas through prototyping and testing
• Use modern tools and approaches, including AI-assisted design, to improve speed and quality of output
• Contribute to design systems and ways of working that improve quality, consistency and speed across the team 

Collaboration & Influence:

• Collaborate closely with cross-functional partners to align on goals and shape problems, not just solutions
• Influence prioritisation and decision-making by clearly articulating customer value, business impact and trade-offs
• Facilitate workshops and design sessions that align teams and move work forward
• Communicate ideas, rationale and outcomes clearly to stakeholders at different levels
• Act as a strong design voice within your team, raising the quality of thinking and execution

What we’re looking for:

Please include a portfolio (with ease of access) of relevant work.

• Proven experience designing digital products end-to-end in a product-led environment
• Strong product thinking, with the ability to connect design decisions to consumer and business outcomes
• Confident in user research methodologies and testing, and comfortable working with data, experimentation and performance metrics
• Ability to think in systems and journeys, not just individual features
• Confident collaborating across disciplines and influencing decisions
• Experience facilitating workshops and driving alignment
• Curious about emerging technologies (including AI) and how they can be applied to improve the consumer experience, decision-making and product capability
• Proficiency in design tools such as Figma or similar, and can adapt your approach to the needs of the project.

The kind of designer who thrives here:

• You think strategically and look beyond immediate tasks to identify opportunities and drive impact
• You take ownership from problem through to measurable outcome
• You’re curious about how products perform and how they can improve over time
• You understand how design contributes to business success, not just user experience
• You’re proactive, adaptable and comfortable working in a fast-moving environment

Where You’ll Be:

At Zoopla we embrace hybrid working but emphasise the importance of also spending time together. You’ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third in-office day of your choosing. 

Our home in Tower Bridge is a wonderful hub for collaborative and individual working, with space to socialise and exercise. On our doorstep you’ll find buzzing Borough, Bankside and Bermondsey, not to mention soaring river views. 

Benefits:

• Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
• 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary