Internal Communications Manager - Change

About the role:

The Internal Communications Manager's role is to:

• Lead the communication of a number of high impact, complex, strategic change projects and programmes across BT Group.
• Tell the story of BT Group’s transformation across the business, so that our people trust the case for change and actively adopt new ways of working, structures and behaviours that will help BT succeed.

What you’ll be doing:

• Lead and deliver the communication of a number of high impact, complex, strategic change projects and programmes: seeing both the big picture and finer details.
• Tell the story of BT’s transformation across the business, so that our people trust the case for change and actively adopt new ways of working, structures and behaviours that will help BT succeed.
• Create and deliver bespoke communications using a consistent change comms approach.
• Act as a trusted advisor to stakeholders, providing constructive feedback and best practices in communications strategies.
• Collaborate with teams across Corporate Affairs and Brand, and the wider business, to drive collective success.

Essential Skills / Experience:

• Strong internal communications experience in a large, complex organisation, with a track record of managing change or transformation communications.
• Able to see the bigger picture and the finer detail, and break down complicated, technical and corporate speak into clear communications.
• Ability to work at pace, manage ambiguity and work across multiple projects at any one time.
• Evidence of working brilliantly with colleagues at all levels of the business, across a range of corporate and operational functions, including senior stakeholders.

Desirable Skills / Experience:

• Change management qualifications and/or experience in applying methodologies to communications.
• Experience working in programme and project structures, leading the communications workstream.
• External comms (media and customer) and crisis communications experience.

Our Package:

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.