Head of Workplace Communications

This is a high-impact leadership role shaping how Amazon communicates about its UK operations to national media, stakeholders, and the public. We are seeking a communications leader to head our UK Workplace Communications team in the wider UK Stores and Corporate Communications team, driving public relations strategy and execution across Amazon's fulfilment and logistics network.

Reporting to the UK and Ireland Director of Communications, you will be based in London and lead a team of communications professionals responsible for media relations, crisis management, and proactive storytelling across our operations, including Customer Fulfilment (CF), Amazon Logistics (AMZL), Amazon Transportation Services (ATS), and Prime Air.

This role requires a strategic thinker with strong judgment who can navigate complex, fast-moving communications challenges while building long-term stakeholder relationships and driving proactive media campaigns that showcase Amazon's innovation and investment in the UK.

Key job responsibilities
Strategic Leadership
- Develop and execute comprehensive external communications strategy for Amazon's UK workplace operations
- Lead crisis communications and incident response for high-profile operational issues
- Build and maintain relationships with senior business leaders
Team Management
- Lead, develop, and inspire a team of communications professionals and agency partners
- Allocate resources effectively across reactive and proactive priorities
- Provide coaching and professional development to build team capabilities
- Manage relationships with external agencies
Media Relations
- Manage national media escalations and complex communications challenges
- Coordinate with EU and North America operations communications teams
- Drive proactive media coverage for key initiatives including upskilling programmes, technology innovation, and operational milestones
- Oversee media tours and stakeholder engagement activities
Issues Management
- Lead communications response to employee engagement and workplace matters
- Navigate operational changes including site openings, closures, and technology deployments
- Coordinate cross-functional response to business policy changes affecting employees
Stakeholder Engagement
- Serve as primary communications point of contact for Regional Directors and Site Leads
- Participate in strategic leadership forums and cross-functional steering groups
- Brief and support senior leadership on media strategy and positioning

Basic Qualifications

- Experience in media relations and issues management
- Experience in crisis management and planning
- Experience in team management
- Experience managing multiple agencies and budgets
- Extensive experience in corporate communications or public relations, with a demonstrable progression into senior strategic roles
- Experience developing and executing external communications strategies

Preferred Qualifications

- Bachelor's degree in a related field
- Experience in communications within logistics, supply chain, retail, or technology sectors
- Experience operating in a matrixed, multinational organisation with cross-regional coordination responsibilities
- Track record of securing positive national media coverage for employer brand, innovation, or investment narratives

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.