Client Account Manager

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

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At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Client Account Manager, in our UK/I Team, you will be in charge of driving a sophisticated book of business of large brands in the market. We’re looking for an experienced self-driven Client Account Manager to help our most strategic partners successfully grow their business through Pinterest. You’ll work directly with some of our key advertisers and agencies as a trusted consultant to their business. Your strategic advice, sales skills & coaching are core to bringing to life the value we deliver as a platform. If this sounds like fun, we’d love to hear from you!

What you’ll do:

• Build and nurture relationships with our partners, proactively reaching out regarding campaign performance, optimizations, updates, and opportunities.
• Ensure that partner objectives and requirements are met by liaising between them and internal teams (Measurement & Insights, Product Marketing, Creative Strategy, etc.).
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
• Own the “how” conversation with advertisers—advising on media strategies across targeting, bidding models, creative, measurement, and more.
• Become an expert in Pinterest campaign best practices, enabling yourself to be the go-to resource for performance-related opportunities. Ensure campaign setup is optimal, interpret and communicate results clearly, and help partners see impact. Evaluate whether digital media campaigns are successful, troubleshoot as needed, and take action to drive results. Optimize campaigns and deliver performance updates to partners. Ensure agreed-upon performance metrics are being met, and course-correct when necessary.
• Actively engage in client meetings to understand key objectives and challenges. Present and explain complex solutions clearly and concisely to help partners achieve their goals. Handle resistance, complaints, or objections professionally and patiently. Identify and deliver cross-sell and upsell opportunities that contribute to exceeding revenue targets.
• Understand complex processes and products, and distill them into digestible guidance for partners. Provide expertise on products, services, and best practices. Stay highly knowledgeable about relevant Pinterest ad product features, clearly explain their benefits, and maintain fluency on the evolving product roadmap. Collaborate efficiently with cross-functional teams to resolve product-related questions or challenges.
• Pitch new performance products and campaign best practices at scale.

What we’re looking for:

• Digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication.
• Track record of compelling, data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills—in person, on the phone, and via email.
• A team player who thrives in a fast-paced environment with both technical and non-technical teams.
• Expertise in digital advertising and media sales, including campaign optimization, analytical problem solving, and platform/product knowledge.
• Technical foundation with relevant experience in Search, Shopping, Display, or Social advertising technologies.
• Bachelor’s degree in a relevant field, or equivalent experience.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
   

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times per week and therefore needs to be in a commutable distance from the London office.

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire