Account Manager IV, Software

What exciting opportunities could you create by building trusted customer relationships and helping organizations access solutions that make a meaningful impact?

Are you motivated by developing new business, growing existing accounts, and delivering value through customer-focused sales conversations?

About our Team

At Elsevier Health, we’re all about connecting healthcare professionals and students with the clinical and educational resources they need to make a difference. We are aiming for the benefit of every patient. Our Account Management team is at the heart of that mission — working closely with clients to understand their goals and deliver solutions that truly help improving patient and educational outcomes. We’re a down-to-earth group of experienced sales professionals that values teamwork, innovation, and always pushing ourselves to improve — in an environment where everyone feels supported and included.

About the Role

As a Sales professional, you will be responsible for developing and growing relationships with existing customers while identifying and engaging new business opportunities. You will work closely with customers to understand their needs, align solutions to business challenges, and drive commercial growth through consultative selling and account management.

You will play a key role in delivering an excellent customer experience, building long-term partnerships, and supporting customers throughout the sales process from initial engagement through to purchase.

Responsibilities

• Maintain relationships with customers, such as small- to medium-sized companies, either personally or by supervising an account management team.
• Work within established systems to develop solutions, generate new opportunities, and ensure all customer demands are met.
• Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns.
• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships.
• Identify the products or services that best meet the customer's stated needs.
• Use personal expertise to propose quantities and product configurations and explain the selection to the customer.
• Invite the customer to make a purchase at the standard price/terms and conditions of sale.

Requirements

• Works with full competence to orient the organization around delivering to the key needs of customers. Typically works without supervision and may provide technical guidance.
• Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.
• Works with full competence to manage clients and accounts to the mutual benefit of the account client and own organization. Typically works without supervision and may provide technical guidance.
• Works with full competence to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Typically works without supervision and may provide technical guidance.
• Works with full competence to accurately identify and understand the key buying influences pertaining to an opportunity. Typically works without supervision and may provide technical guidance.
• Works with full competence to acknowledge a client's indifference before continuing the sales call and asks questions to understand the circumstances surrounding the indifference.
• Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client’s organization.
• Works with full competence to identify, address, and navigate opposition or reluctance effectively, fostering a collaborative environment and facilitating positive outcomes in the face of resistance.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.