Technical Product Owner

As a Technical Product Owner, you will be at the heart of transforming product vision into reality. Partnering with Product Owners and technical teams across the organisation, you will use your experience in banking technology to guide the development of scalable, resilient, and innovative solutions. Your ability to align technical delivery with strategic goals will be critical in ensuring our products continue to evolve and meet the needs of our customers and the wider business.

This role is accountable for the end-to-end lifecycle of complaints-related data products, defining and delivering trusted, regulatory-compliant data capabilities that enable effective customer outcomes, reporting, and insight. 

Operating at the intersection of business, data, and technology, the role translates regulatory obligations and stakeholder needs into outcome-led data products. The role owns product vision, roadmap, and prioritisation, working with cross-functional teams (engineering, reporting, and business stakeholders) to deliver scalable and reusable data products. The key focus is driving value through improved complaint insight, root cause analysis, regulatory reporting, and customer experience optimisation alongside customer journeys, ensuring that complaints data is accurate, timely, and actionable. 

As Barclays continues to invest in AI and advanced analytics capabilities, this role plays a critical part in enabling that future. By establishing high-quality, well-governed, and reusable complaints data products, you will be helping to create opportunities to power AI-driven insight, automation, and decisioning.

To be successful as a Technical Product Owner, you should have experience with:

• Past Product Ownership or Product Management experience

• Cross-functional communication and stakeholder management

• Creating and refining user stories, as well as backlog management

Some other highly valued skills may include:

• Experience with Complaints data, journeys, or operations 

• Creation, and communication of Product Vision to Delivery Teams

• Risk and Control / Governance experience

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role:

To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank’s technologies to enact the vision defined in the product roadmap. 

Accountabilities:

• Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
• Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
• Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
• Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
• Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.

Assistant Vice President Expectations:

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.