Social Media & Content Apprentice

About the role:

As a Social Media & Content Apprentice, you will support the creation, management, and delivery of engaging digital content across a range of social media platforms while working closely with the wider Brand and Marketing teams. You'll play an active role in promoting Matalan’s brand, supporting marketing campaigns, and helping to create compelling content that engages external audiences. Full training will be provided.

Key Responsibilities:

• Schedule and publish content across our social media accounts
• Spot format and product trends, empowering the team to act on emerging opportunities
• Participate in social listening activity to understand what customers and the wider community are saying about us and the market landscape
• Manage community engagement by replying to and interacting with customers across social channels
• Work with the team to create weekly, monthly, and annual reports that measure social media performance and apply insights and learnings
• Create content, design marketing assets using Canva, and produce and edit videos
• Help the team prepare for and attend exciting local and national events
• Work alongside and learn from our experienced marketing team on daily activities and major projects 
• Complete the Level 3 Multi-Channel Marketer apprenticeship as part of the role
• Participate in internal masterclasses, feedback sessions, and reviews as part of the Talent Development offer

Please note - we may close the role early if we receive a high volume of applications, please apply as early as possible to avoid dissappointment.

About You:

• A genuine interest in social media, digital marketing, content creation, and brand communications, with an enthusiasm for developing a career in marketing
• Good understanding of major social media platforms and current digital trends, with an awareness of emerging content formats and audience engagement techniques
• Interest in branding, events, communications, and wider marketing activities; involvement in school, college, volunteering, or extracurricular projects related to content creation, marketing, or communications would be advantageous
• Strong written and verbal communication skills with excellent attention to detail and the confidence to contribute creative ideas and suggestions
• Good organisational and time-management skills, with the ability to manage multiple tasks and work effectively both independently and as part of a team
• Confident using Microsoft Office applications and enthusiastic about learning new digital tools, including Canva, video editing software, and social media management platforms
• Positive, proactive, and enthusiastic, with a strong willingness to learn from feedback, take ownership of personal development, and continuously build new skills
• Reliable, professional, and adaptable, with excellent interpersonal skills, the ability to build effective working relationships, and a commitment to delivering high-quality work in a fast-paced environment
• GCSEs (or equivalent) in English and Maths at Grade 4/C or above (or willingness to achieve these as part of the apprenticeship if required)
• Eligible to undertake a Level 3 Multi-Channel Marketer Apprenticeship

Please note - to be able to complete this apprenticeship programme, you must be eligible for the apprenticeship and be able to demonstrate the development of substantial new knowledge, skills, and behaviours in line with the apprenticeship standard.

About Matalan:

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here. 

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. 

Benefits:

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme 
• Wellbeing support provided by the Retail Trust 
• Life Assurance 
• Retail Rewards platform offering discounts for other retailers 
• Pension Scheme 
• Access to a wide range of career development 
• Additional benefits may apply depending on your role and area of the business