Service Design Manager, Design

Amazon's Global Real Estate & Facilities (GREF) Workplace Design & Construction team is seeking an experienced Designer to support the design and delivery of food service and food & beverage (F&B) amenity spaces across Amazon's global corporate portfolio. This role will partner closely with the Food Service Program Lead, Design Managers, Architects of Record (AORs), and Facilities teams to develop, refine, and execute design standards for cafeterias, coffee shops, market spaces, and back-of-house kitchen environments.

This role is primarily a support function — responsible for translating program-level direction into detailed design documentation and ensuring consistent execution across projects. The scope ranges from producing construction-ready drawings for new food service buildouts, to updating and maintaining design standards for existing amenity spaces, to supporting the development of digital tools that streamline program recommendations for project teams. Over time, this role should gain familiarity with Amazon's global food service portfolio in order to proactively identify opportunities for design improvements and standardization across regions.

Day-to-day, this role will mainly collaborate with the Food Service Program Lead, supporting the translation of strategic program goals into actionable design deliverables. The role will also work closely with Design Managers overseeing project delivery, AORs producing construction documents, and Facilities teams responsible for ongoing operations and compliance. When projects are delivered, this role will work with the Workplace Guidelines & Standards team to document design elements that need to be integrated into global standards — including producing visuals, specifications, and narratives that can be published as guidelines. The role will also contribute to cross-functional initiatives related to food service equipment procurement, vendor evaluation, and process improvement.

The successful candidate is a detail-oriented design professional who thrives in a support capacity — someone who takes pride in producing precise, well-documented deliverables and ensuring design intent is faithfully executed. They should be comfortable working across multiple projects simultaneously, adapting global standards to regional contexts, and communicating clearly with both technical and non-technical stakeholders.

This person is not afraid to dive deep into equipment layouts, health code requirements, or casework specifications, and brings a methodical approach to complex documentation challenges. The candidate must be able to balance frugality with quality in offering solutions and approach problem-solving with an emphasis on root cause. They should understand the nuance of being approachable while at the same time consultative — knowing when to escalate and when to resolve independently.

This is a Global role supporting projects across AMER, EMEA, and APAC regions, requiring approximately 10% travel. At Amazon, we also believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers.

In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.

Key job responsibilities:
Food Service Design Execution — Support design development for food service facilities including cafeterias, coffee shops, grill stations, salad bars, market spaces, and back-of-house kitchen, ensuring alignment with established Brief of Design (BOD) standards and brand guidelines, and completing required drawings and documentation.

Standards Development & Documentation — Support the creation and maintenance of design standards, guidelines, and documentation including BOD updates, casework specifications, equipment layouts, and design intent documents

Compliance & Accessibility— Integrate ADA, health code, and operational compliance requirements into design deliverables; conduct design reviews to ensure adherence to local and global standards

Stakeholder Communication— Prepare and present design concepts, layout options, and project updates to internal stakeholders and leadership, clearly articulating design rationale and trade-offs

Program Support — Assist in the development of food service program recommendations based on project inputs such as square footage, headcount, building type, and location; support digital decision-support tool development and refinement

Vendor & RFP Support— Contribute to RFP processes for food service equipment, casework, and FF&E; evaluate vendor proposals and provide design-informed recommendations

Regional Portfolio Support — Support food service design projects across AMER, EMEA, and APAC regions, adapting global standards to meet regional requirements and operational contexts

About the team:
The Global Real Estate and Facilities (GREF) team manages Amazon's real estate and facilities globally. It's organized into Regional Portfolio Management, Global Centers of Enablement, and Global Centers of Expertise. Design, Sustainability and Engineering includes Global Design, Workplace Guidelines, Sustainability, and Engineering. These teams develop design concepts, implement workplace standards, and deliver various spaces across Amazon's portfolio. GREF emphasizes inclusive team culture, work-life balance, and career growth. The team values diversity and promotes knowledge sharing and mentorship. GREF strives to create spaces that support Amazonians' work while enhancing employee well-being and aligning with the company's strategic vision.

Basic Qualifications:

- Bachelor's degree or equivalent, or experience as technical specialist in design and architecture
- Experience in facilities management, office management, corporate administrative services, or hospitality management
- Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot
- Experience reading and editing construction documents (design drawings, control diagrams, specifications, etc.)
- Experience collaborating with cross-functional teams
- Experience communicating complex ideas to technical and non-technical audiences

Preferred Qualifications:

- Experience applying local codes, National Mechanical Association (NFPA) standards, International Code Council (ICC) requirements, and other mechanical industry standards, procedures, and methodologies
- Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement
- Experience in project management or as a project lead including RFQ/RFP process, selecting engineering teams, developing budgets, coordinating multiple consultant teams and facilitating meetings
- Familiarity with ADA/ DDA compliance requirements as applied to food service and amenity environments
- Knowledge of casework design, millwork specifications, and FF&E procurement processes

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