Senior Vice President Designer, Creative and Media Services

Discover your future at Citi:

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview:

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business.

The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.  

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor. 

Citi's Creative and Media Services team is looking for a talented and versatile designer to serve as the team’s first dedicated creative resource supporting International Communications. Based in London, this role will provide regional design and creative support to our International Communications team — enabling locally informed creative execution that reflects the audiences, markets, and communications priorities of the teams.

Reporting to the Creative Lead based in New York, this role will work as an embedded creative partner for International Communications colleagues, delivering high-quality design across digital, social, event, and presentation formats while maintaining alignment with Citi's global brand standards. The ideal candidate is a strong visual communicator with deep design craft, an ability to quickly establish credibility with senior stakeholders, and operate independently as the team's regional creative lead.

Responsibilities:

• Serve as the primary creative resource for our International Communications team, delivering design and visual content that reflects regional audiences, market context, and communications objectives.
• Design and produce a broad range of creative materials including digital content, social graphics, email templates, event visuals, presentations, and other communications assets for regional partners.
• Partner closely with the Creative Lead and New York-based design team to ensure regional creative output is aligned with Citi's global brand standards, visual identity, and quality expectations.
• Develop strong working relationships with International colleagues, serving as a trusted creative partner and point of contact for regional design needs.
• Support the development and execution of regional events, including live experiences, town halls, and firmwide moments that require locally produced creative and visual content.
• Contribute to scalable content creation through platforms such as Adobe Express, helping regional communications teams produce brand-consistent materials efficiently and independently.
• Support the rollout of creative tools and self-serve capabilities across regional partners.
• Maintain awareness of regional design trends, cultural considerations, and audience expectations that should inform how global creative is adapted or originated for local markets.
• Manage multiple concurrent design workstreams, communicating proactively with the Creative Lead and Production Coordinator on priorities, timelines, and capacity.
• Participate in broader CMS team collaboration, including regular touchpoints with the New York-based team, contributing to shared creative projects and department-wide initiatives as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Recommended Qualifications:

• A strong portfolio of work showcasing technical skills and creative edge across a range of digital channels.
• Extensive experience in graphic design, multimedia production or related field with increased responsibility, preferably with a large and complex organization 
• Must be proficient in various multimedia and design technologies across the Adobe Creative Suite 
• Strong visual and typographic sensibility and presentation design skills
• Proven experience designing unique and innovative work within the context of a brand 
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives. 
• Integrity, maturity, dependability, a positive professional attitude. 
• A team player who will implement initiatives effectively and motivate others to carry out their work. 
• Excellent organizational and project management skills. 
• Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization. 
• Track record of success in delivering high-quality work in a fast paced and dynamic environment. 
• Creativity 
• Typography 
• Adobe Creative Suite 
• Motion Design 
• Presentation Development 
• Oral Communication 
• Written Communication 
• Project Management 
• Relationship Building 
• Results Orientation 
• Strategic Orientation 

 Education:

• Master’s or Bachelor’s Degree in Multimedia Design, Communications, Marketing or related field required. 

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.