Senior Internal Communications Manager

About Us:

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Why you will love this opportunity as Senior Internal Communications Manager at Civica

As part of the Corporate Communications team, the Senior Internal Communications Manager will play a pivotal role in helping shape how Civica's people experience change, transformation and growth. This is a highly visible position at the heart of the business, where you'll work closely with senior leaders and stakeholders to ensure employees across our global organisation feel informed, connected and engaged with Civica's vision and strategic priorities.

Key Responsibilities:

• Lead high-impact internal communications that bring Civica's strategy, transformation programmes and priorities to life.
• Create compelling communication plans and campaigns that engage employees and drive understanding through change.
• Build trusted relationships with stakeholders at all levels, providing expert guidance and influencing effective communication outcomes.
• Oversee the delivery of engaging, high-quality content across multiple channels, ensuring consistency, clarity and impact.
• Coordinate communications activity across teams and priorities, keeping messaging aligned and audiences connected.
• Measure, analyse and optimise communications performance, using insights to continually improve engagement and effectiveness.

Requirements:

• Desirable – experience of working in a SaaS or Technology led business
• Proven experience delivering impactful internal communications and employee engagement campaigns within complex organisations.
• Strong background in transformation, change and business-wide communications programmes.
• Exceptional communication and storytelling skills, with the ability to turn complex information into engaging, audience-focused content.
• Skilled at building relationships and influencing stakeholders at all levels while managing multiple priorities.
• Highly organised and commercially minded, with the ability to balance strategic thinking and hands-on execution.
• Collaborative coach and trusted advisor, confident supporting leaders, subject matter experts and colleagues to communicate effectively.

Why You'll Love Working with Us:
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:

Time Off & Work-Life Balance:

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security:

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks:

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.