Senior Digital Product Owner

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Senior Digital Product Owner plays a pivotal role within the Digital Proposition team and is accountable for shaping, delivering, and continuously improving digital journeys across a defined product domain.

This is an opportunity to influence how customers and advisers experience key moments across their financial journeys, delivering meaningful improvements that are measurable, visible, and valued across the organisation. The role combines strategic thinking with end-to-end ownership, providing oversight from discovery through to the delivery of measurable outcomes.

Building on core Product Owner responsibilities, this role looks further ahead, ensuring that digital changes are supported by well-planned discovery, robust evidence, and clear feature-level measures before design or development begin. In addition, the Senior Digital Product Owner provides oversight across Product Owner activity within their domain, ensuring alignment to team goals, strategic priorities, and agreed OKRs, while establishing best practice ways of working and promoting outcome-driven delivery. 

The role also plays a key part in building a high-performing Product Owner community, coaching and developing others to strengthen capability and support continuous improvement.

Key Responsibilities:

• Own and shape a 12-month rolling roadmap, with clear accountability for direction, prioritisation, and outcomes across the product domain.
• Lead forward planning, ensuring discovery, research, customer testing, and operational and feasibility assessments are organised ahead of delivery.
• Ensure key success criteria and measures are established early, enabling evidence-based prioritisation and measurement of impact
• Drive end-to-end discovery phases using data, insight, and stakeholder input to validate problems and define opportunities.
• Collaborate across engineering, UX, operations, data, and risk teams to deliver intuitive, accessible, and compliant digital journeys.
• Drive continuous improvement through performance analytics, experimentation, and customer and adviser feedback.
• Represent the Digital Propositions team in governance and prioritisation forums, clearly communicating progress, risks, decisions, and outcomes.
• Provide oversight across Product Owner activity, ensuring alignment to team goals, strategic priorities, and OKRs.
• Work with the Digital Propositions leadership team to establish standards for Product Owner ways of working, ensuring consistency, quality, and effective delivery, and ensure these standards are upheld in your domain.
• Enable decision-making across Product Owners, ensuring work contributes to measurable outcomes and broader product strategy.
• Coach and develop Product Owners, building a high-performing team and strengthening capability across discovery, delivery, and stakeholder engagement.
• Foster a culture of accountability, continuous improvement, and shared learning.

Core Competencies & Attributes:

• Strategic thinker with the ability to look ahead, anticipate needs, and plan effectively.
• Skilled in analysing and interpreting data, research and digital performance metrics to guide prioritisation.
• Confident communicator able to influence and collaborate across disciplines.
• Strong understanding of regulatory requirements, especially Consumer Duty.
• Comfortable working in agile delivery environments and driving continuous improvement across teams.
• Strong leadership and coaching capability, with a track record of developing Product Owners and elevating team performance.
• Ability to set and uphold standards, ensuring consistent application of best practice across multiple Product Owners.

Experience & Qualifications:

Essential:

• Strong experience in digital product ownership within financial services or similar heavily-regulated environments.
• Proven ability to deliver measurable improvements to digital servicing journeys.
• Strong understanding of digital and legacy servicing models and operational impacts.
• Experience working with regulatory frameworks, including Consumer Duty or equivalent.
• Demonstrated ability to drive forward discovery, plan ahead, and apply evidence to decision-making.

Desirable:

• Experience in proposition development or digital transformation.
• Understanding of UK life and pensions servicing models.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.