Senior Creative Services Manager

Position Overview:

We have an exciting opportunity for an experienced and highly organised Senior Creative Services Managers to join our Global Marketing team here at our Head Office in South Shields on a temporary, maternity cover basis. This role will be key to overseeing photo studio disciplines alongside Graphics. The core focus will be to create an environment where creative teams can excel – balancing workload, refining workflows and driving continuous process improvement without compromising creativity. This is a key leadership role within our Creative function, connecting people, processes and priorities to ensure work moves seamlessly from initial brief through to final delivery.

Essential Duties and Responsibilities:

• Lead and manage the Photo studio and Graphics teams, fostering a positive, collaborative, and high-performing working environment.
• Oversee photo studio disciplines (Styling, Photography, and Production) to ensure teams are coordinated, aligned, and well-supported.
• Facilitate clear communication, structured handovers, and shared ownership across multi-disciplinary creative teams.
• Support workload planning and resource allocation to balance team capacity against business priorities.
• Partner with Creative leadership and key stakeholders to align output with global brand strategy.
• Own end-to-end creative workflows across photo studio and Graphics, ensuring projects move efficiently from brief to delivery.
• Establish and embed robust processes, clear responsibilities, and defined ways of working.
• Ensure all briefs are clear, achievable, and fully resourced prior to kick-off.
• Monitor timelines, capacity, and project status, proactively resolving potential bottlenecks.
• Maintain the workflow tool Lets Flo as the true data source for Range Plan seasonal accuracy, partnering regularly with Trade and IT on system integrations and efficiencies.
• Continuously review creative processes to eliminate inefficiencies, duplication, and unnecessary steps.
• Use data, team feedback, and operational experience to introduce modern tools and smarter ways of working.
• Manage the budget across photo studio and Graphics, tracking spend and proposing cost-effective solutions.
• Positively lead operational change, ensuring new processes are fully adopted and embedded.
• Serve as the main connective tissue between Creative Services and Brand, Marketing, Ecommerce, Digital, and Product teams.
• Clearly communicate creative capacity, lead times, and production constraints to stakeholders.
• Proactively manage competing business priorities to find practical solutions.

Skills and Experience:

• Proven experience in creative operations, in-house studio management, or creative services within a fast-paced environment.
• Strong leadership capability with experience managing multi-disciplinary teams across graphics, styling, photography, and production.
• Deep operational expertise in establishing workflows, managing production budgets, and overseeing resource planning.
• Highly proficient in Mac Operating Systems and Microsoft Office suite.
• Experience managing creative workflow systems (experience with tools like Lets Flo is advantageous).
• Strong communication and stakeholder management skills with an ability to bring clarity to competing priorities.
• High attention to detail combined with a practical, solutions-focused mindset.
• Strong appreciation for the creative process—knowing how to balance structure with the space creative teams need to thrive.
• Flexibility to travel as required by the role.

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4pm finish on a Friday
• Wellbeing support

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.