Creative Project Manager

About THG 

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.  

With us, you’ll go further, faster. What are you waiting for? 

Life at THG Beauty 

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. 

Why be a Creative Project Manager at THG Beauty? 

We’re looking for a highly organised and proactive Creative Project Manager to become the operational engine of the Creative team. You’ll own the flow of work across Creative, Content, Artwork and Edit by creating visibility across briefs, timelines, resource, feedback and delivery while ensuring projects keep moving. Working closely with the Head of Creative, Creative Leads and wider Marketing teams, you’ll bring structure to a fast-moving environment, anticipate pressure points and remove blockers before they impact delivery. This role doesn’t own the creative decisions, but it creates the conditions for the Creative team to do its best work.

As Creative Project Manager, you’ll:  

Creative Workflow & Project Delivery

• Manage creative projects from brief through to final delivery.
• Build and maintain timelines, milestones and critical paths.
• Ensure briefs are complete and ready before work begins.
• Track actions, dependencies, feedback and approvals.
• Proactively identify and resolve blockers.

Resource & Capacity Planning

• Maintain visibility of workload across Creative, Content, Artwork and Edit.
• Support allocation of work based on priorities, deadlines and available resource.
• Identify upcoming capacity pressures early.
• Work with the Head of Creative and Creative Leads to balance priorities and flag where additional support may be required.

Stakeholder Management

• Act as a central point of contact for project status and delivery.
• Partner with Marketing, Trade, Social, Retail Media, Production and wider teams.
• Chase missing inputs, feedback and approvals to keep work moving.
• Communicate changes to scope, timing or priorities clearly.

Creative Operations

• Own and evolve Creative trackers, project management tools and working processes.
• Maintain clear project documentation and visibility.
• Support the operational management of asset matrices once requirements have been defined.
• Help establish efficient workflows across the growing in-house Creative function.
• Identify recurring inefficiencies and recommend better ways of working.

Planning & Prioritisation

• Maintain a forward view of upcoming campaigns, BAU and key delivery periods.
• Help connect monthly and seasonal planning with Creative capacity.
• Highlight clashes and risks before they become delivery problems.
• Support regular Creative status and resource meetings with clear actions and priorities.

WHO YOU ARE

• Exceptionally organised, proactive and calm under pressure.
• Comfortable managing multiple complex projects simultaneously.
• A confident communicator who can work across creative and commercial teams.
• Solutions-focused and comfortable challenging unrealistic timelines or incomplete briefs.
• Able to see both the detail of today's delivery and the bigger picture ahead.
• Collaborative, approachable and comfortable working in a fast-paced environment.

What skills and experience do I need for this role? 

• Experience in creative project management, traffic management or creative operations.
• Experience managing integrated creative projects and multiple deliverables.
• Strong understanding of creative workflows and approval processes.
• Excellent organisational and stakeholder-management skills.
• Experience using project-management platforms such as Monday.com, Workfront or similar.
• Confidence managing timelines, priorities and competing deadlines.

DESIRABLE

• Beauty, fashion, retail or e-commerce experience.
• Experience working within an in-house Creative team or agency.
• Understanding of creative production, content, artwork and post-production workflows.
• Experience with resource and capacity planning.
• Experience improving or implementing creative processes.

WHY JOIN LOOKFANTASTIC

• Play a central role in how an ambitious in-house Creative team operates.
• Work across major campaigns, content, social, BAU and brand-building activity.
• Help shape and improve Creative processes rather than simply inherit them.
• Join a collaborative team during an exciting period of growth and evolution

What’s in it for me? 

Career Development 

• Access bespoke development programmes that have been designed and developed by our in-house L&D team. 

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. 

Enhanced Leave 

• 25 days annual leave plus bank holidays. 

• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us! 

• Enhanced maternity and paternity pay, depending on length of service.  

• Up to 10 days compassionate leave. 

• Buy back up to 3 days each year. 

• Unlock 2 days volunteer leave after 12-months. 

Wellbeing Support 

• Access face-to-face and virtual appointments with our in-house GP.
   
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.  

• State-of-the-art on-site gym. 

• Access to our on-site physio. 

Other Perks 

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme. 

• Subsidised bus pass from Manchester City Centre to our ICON office.  

• Up to 50% staff discount on THG brands. 
   
• On-site staff shop.
   
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. 

• Anniversary gifts when you hit 5 and 10 years of service. 

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.