Client Operations Manager (FTC)

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

MKTG Sports & Entertainment is an important part of our world-class offering. MKTG Sports & Entertainment is a global integrated agency that harnesses the power of sports and entertainment to impact human behaviour through meaningful marketing solutions and experiences. Our key differentiator is “knowing people better than anyone else” and using deep consumer insights to establish powerful connections between sports properties and brands.

Across strategy, measurement, content, hospitality and events, we connect the sports and entertainment industry and companies around the work to deliver meaningful marketing solutions and experiences that are truly differentiated. The experiences that we create engage customers, build memorable brands and deliver value.

We are part of Dentsu Sports International, a newly formed global sports network comprised of MKTG Sports + Entertainment, dentsu Sports Analytics and dentsu Sports.

We are looking to hire a Client Operations Manager on a Fixed Term Contract, based out of our London offices.

Role Overview:

We are seeking an experienced and highly organised Client Operations Manager to lead the day-to-day management and delivery of two of our largest client accounts within the Hospitality & Events department. This role will oversee multiple campaigns, hospitality programmes, and activation workstreams, ensuring projects are delivered efficiently, on time, and to the highest standard. 

Acting as the operational lead across the accounts, the Client Operations Manager will be responsible for project planning, campaign coordination, client reporting, and maintaining strong client relationships. The role will also provide guidance and support to junior team members, helping to prioritise workloads, oversee delivery, and ensure consistency across all activity. 

Working closely with the Client Director, internal departments, suppliers, and client stakeholders, this individual will play a critical role in driving operational excellence while delivering a best-in-class client experience.

Key Responsibilities:

• Serve as the primary day-to-day contact for assigned client accounts, building and maintaining strong, trusted relationships.

• Take ownership of the planning, delivery, and tracking of multiple campaigns and ticketing programmes across two major client accounts. 

• Own the production and delivery of regular client reports, ticket / campaign updates, performance summaries, and status documents. 

• Provide day-to-day guidance and support to junior team members across account and project activity. 

• Build effective relationships with clients, suppliers, rights holders, other client agencies, and internal stakeholders. 

Skills & Qualifications:

• Proven experience in client services, account management, project management, or operations management within sports marketing, events, ticketing, sponsorship, or agency environments. 

• Demonstrated ability to manage multiple projects, campaigns, and ticket allocations simultaneously. 

• Strong client relationship management skills, with experience engaging senior stakeholders. 

• Excellent project management, organisational, and prioritisation skills. 

• Strong analytical and reporting capabilities with high attention to detail. 

• Experience leading or mentoring junior team members. 

• Exceptional communication skills, both written and verbal. 

Inclusion and Diversity:

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. 

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.