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User Researcher
BT
- Birmingham or London
- perm
-
£Competitive
- Start Date: ASAP
Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. What you’ll be doing: Plan and deliver end‑to‑end user research using a range of qualitative methods, including usability and observational research Conduct accessibility‑informed research to help ensure services and communications work for diverse customer needs Synthesise insight into clear, actionable findings that teams can confidently use to improve experiences Collaborate closely with stakeholders to understand problems, shape research plans and manage expectations Contribute to shared insight by supporting documentation, playback and knowledge‑sharing across
