User Experience Research Manager (Quant & Qual)
The big question: why on earth should a Digital professional like you work for a 150-year-old retail chain? Because we’re on a journey. Changing the way we operate. Learning to think nimble. Giving our teams the time and freedom they need to push boundaries within an ever-changing, ever-accelerating digital landscape, where we’re always testing, experimenting, and learning. Digital is at the heart of everything we do. Welcome to the home of Sainsbury’s Digital.
More about the role:
The Research Manager will work across digital products and services for the Sainsbury’s, Argos, Tu Clothing, Nectar, Habitat and Sainsbury’s bank brands and play a key part in influencing at a strategic level a complex group of stakeholders across the business.
- Team management and hands-on delivery of a range of user experience research methodologies.
- Managing daily operation of experience design research capability, plans and schedules.
- Communicating insight and recommendations.
- Storing and archiving data.
- Helping to forecast budgets to assure capability and effective operation of experience design research function.
- Adapting and evolving research service to meet priorities and demands of design and digital product teams.
- Helping to maintain and assure quality of service and deliverables.
- Establishing appropriate ways of working to manage demand, set expectations and provide effective operation.
- Pro-actively plan and run research, based on experience design goals in line with group priorities and roadmap.
- Representing the customer in all aspects relating to the digital experience.
- Collaborating with other research functions and related teams across the organisation.
- Acting as mentor to more junior staff.
What we’re looking for:
- You will use a range of research methodologies (both quantitative and qualitative) applied to Digital development, including; Usability lab testing, eye-tracking, remote testing (e.g. whatusersdo), focus groups, guerrilla, survey production, card sorting and tree tests. Experience running large scale surveys, remote interviews, statistical modelling would be appreciated too.
- You’ll be well versed in the application of user experience research methodologies across mobile, desktop and tablet as well as group facilitation, lab moderation, depth interviews, observation, analysis and reporting.
- You’ll be used to presenting to senior management, product managers, development teams, experience design colleagues and multi-disciplinary audiences.
- You’ll drive engagement with other members of experience design, Digital teams and broader functions to clearly promote value and benefit of research and generate strong demand for the capability.
- You’ll engage with colleagues and stakeholders to determine the research requirements and propose best approach.
- You’ll be able to identify themes and headlines from research activity quickly and effectively and be able to communicate insight and recommendations articulately.
In return you’ll get:
Colleague discount across the multi-brands – Sainsbury’s, Argos and Habitat.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Flexible working and job share conversations are encouraged. Across our multi-brands, we’re proud to be an equal opportunities employer that champions a diverse and inclusive culture. If you’re reading this, even if you’re not 100% sure you’re there with your experience, we’d still love to hear from you. If you’d like to find out more head to Sainsburys Digital.
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