UX Researcher

  • London  
  • Company
    Just Eat  
    Start date
  • Closing date
    29 March 2021  
    Posted on
    27 January 2021  

Hello, we're Just Eat, part of Just Eat Takeaway.com. We operate a leading global hybrid marketplace for online food delivery, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners.

Our people are the heart of our business and they make Just Eat the great company it is. We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow’s leaders of Just Eat.

Just Eat is looking to hire an exceptional UX Researcher to join our team to help drive the user experience of our products and services.  Design and user experience is a key ingredient in our mission to build the world’s greatest food community and you'll be integral to our success.

Over the past year, we have been working incredibly hard to transform our products and services to make them better than ever before - and we are just getting started. Now, we are looking for someone else to join us on our journey.

At Just Eat, we work in cross-functional teams made up of Designers, Researchers, Product Managers and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can.  We like to explore problems in-depth and we like to get our users in to speak with us every 2 weeks, to explore what we are working on and help us understand their needs.

We are looking for an experienced UX Researcher who can take our products to the next level – someone who can create simple and intuitive user experiences. 

While much of your time will be spent working directly on problems, you will also be joining a team of 40 creatives, made up Product Designers, UX Designers, UI Designers, User Researchers and Copywriters. 

If you are keen to join a growing and successful company and want to see your work help millions of people, please get in touch.


We think this job might be for you if: 

  • You care about making sure the user is at the centre of everything you do.

  • You enjoy working with Product Managers, Designers, and other stakeholders to inform inspiring solutions.

  • You like working on problems, rather than features.

  • You like influencing through great research.

  • You are keen on working on different projects and teams in a fast-paced environment.

  • You care about advocating for accessible and inclusive principles.


Key Responsibilities:

Research - The UX researcher conducts regular research that answers stakeholder questions. You design the methodology, identify who to talk to, facilitate individual sessions, analyze the data, and write high quality, impactful reports.

Communicate - Communication is at the heart of everything you do. You treat your stakeholders as partners in the research process. You clearly and keep you stakeholders involved in the research process. You share your learnings widely and in a way that makes sense for the audience.

Build Empathy - The UX researcher advocates for and ensures that the voice of the user is heard in everything you do. By leveraging your expertise and rigorous research, you use user stories and learnings to educate and inform stakeholders into making informed decisions.

Teamwork - The UX researcher takes a collaborative approach and fosters strong relationships with their team, stakeholders, and with people in the wider Just Eat community. You work well with others and give/receive feedback in a way that builds people up.
Lead - The UX researcher acts as a thought leader and evangelist to push forward UX thinking and culture both inwardly within their team and outwardly to their stakeholders.


Required skills and experience:

Your Profile & Experience:

  • Experience with a range of qualitative and quantitative research methods and an understanding of when and how to apply them.

  • Ability to adapt research process for both moderated, unmoderated, remote, and in-person research.

  • Ability to craft clearly defined research objectives/goals out of stakeholder questions and to work towards answering them.

  • Excellent analytical skills with the ability to apply high standards of rigour towards analysis.

  • Can synthesize learnings/findings into evergreen themes.

  • Ability to craft well-written and “punchy” research reports for varied audiences and mediums.

  • Comfortable with presenting to larger audiences and senior stakeholders.

  • Ability to take ownership of the entire research process, from ideation through to playback, with a focus on working collaboratively.

Why work at Just Eat? 

Just Eat UK is part of Just Eat Takeaway.com, a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange. 

We've built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 23 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website. 

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.


We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them. 

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat.  We’re a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day. 

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