Quantitative User Researcher - Growth

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

We are looking for a Quantitative User Researcher to join the Freemium team in London or Stockholm. The Freemium team focusses on the entire user journey, and drives platform and revenue growth for Spotify, whilst providing a holistic understanding of our users to inform product strategy and development. You will be part of the Freemium Insights team that consists of highly motivated and passionate individuals, specialising in User Research, Data Science and Market & Consumer Insights.

As part of our team, you will represent the voice of our users across projects, by observing user needs and behaviour and working closely with Product, Engineering and Design to craft new insights that address these needs. Your work will impact how we engage with consumers across the user journey, and provide critical input when crafting compelling, user relevant offerings and experiences.

This is a highly impactful role where you and the rest of the team will be able to directly impact how millions of Spotify users are supported around the world.

What You'll Do:

• Define, plan and conduct research projects to uncover user needs & behaviour as part of a cross functional team consisting of user researchers, data scientists, product managers, designers and engineers. 
• Deliver fresh, business relevant insights that are brought to life through engaging storytelling in continuous dialogue, presentations and workshops.
• Leverage evaluative frameworks to facilitate evidence-based product and design decisions.
• Contribute actively to company-wide research practice and community.

Who You Are:

• You have 5+ years experience as a User Researcher at consumer-focused companies, with expertise in quantitative research, ideally working with growth strategy across the user journey
• You have a degree in behavioural economics, social psychology, human computer interaction or a related field
• You have experience leading survey-related research (e.g. questionnaires, sophisticated sampling and weighting strategies).
• You are skilled in the necessary analysis tools (SPSS, R, Python), with experience bridging the gap between quantitative and qualitative data streams.
• You are comfortable planning, scoping, conducting, analysing and communicating international research
• You are an engaging storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• You are a dedicated advocate of a user-centred approach to product development.

Perks of being in the band:

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.
• Spotify On Tour, join your colleagues on trips to industry festivals and events.

Learn about life at Spotify:

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.