Product Owner – SAP Fieldglass

Here at BT we are embarking on mission of change, not only are we changing what is possible as a telecommunications provider, we are changing what is the art of the possible in how we operate as an HR function. We are truly putting you our colleagues at the forefront of how we operate and are building a colleague experience led approach to how we achieve greatness as an organisation.

BT have invested in our HR landscape and we have partnered with SAP to implement SuccessFactors and Fieldglass to give us a market leading HR system. This will be one of the largest SAP implementations in the UK with around 170,000 combined users in over 50 countries.

We are looking for YOU to help us transform HR in BT, help US connect with all of our colleagues, Future, Past and present and define what is possible to help BT go #BeyondLimits

You will be accountable for the in-life management of BT’s People Systems specifically SAP Fieldglass, covering solution design, build and issue management, seeking to optimise the cost to serve and the colleague experience.

You'll have the following responsibilities:

• You’ll be accountable for the global processes and system(s) within the specialised area of SAP Fieldglass.
• Participate as a Subject Matter Expert in various internal and external user groups.
• Consult and inform key senior stakeholders, Global Process Owners, Product Owners, Solution Administrators, Technology and product vendors sharing knowledge and delivering the expected colleague experience.
• Responsible for working with the Business on strategic projects to enhance their use, adoption and knowledge of the application and recommend corrective actions.
• Responsible for ensuring that you and your team are informed on SAP’s product roadmap and in influencing their direction of travel by submitting BT product enhancement requests.

You'll have the following skills & experience:

• In-depth knowledge of the HR SaaS solution – SAP Fieldglass.
• Excellent documentation and written communication skills (workbook updates, creating support tickets, etc.).  The ability to communicate simply.
• Experience in requirements gathering and driving true SaaS adoption.
• Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes.
• Experience of working e2e across a service delivery value chain.
• Experience managing a backlog of problems and initiatives and ability to prioritise this workload.

Benefits:

• SAP learning hub access and SAP SuccessFactors Accreditation.
• Knowledge transfer from our delivery partners.
• 25 days initial annual leave increasing with service.
• 10% bonus.
• Great double matched pension scheme.
• Discounted colleague products.
• Share plans & your rewards.

About BT:

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!