Product Owner - Mobile App

This job listing has expired Job
  • London  
    London, United Kingdom
    perm  
  • Company
    TUI Group  
    Start date
    ASAP  
    Duration
    n/a  
    Wage
    Competitive salary
  • Closing date
    4 May 2021  
    Posted on
    4 March 2021  

An outstanding opportunity to help create and deliver the product vision for TUI’s mobile-oriented customer strategy.

Innovation in mobile is changing the way we do business and transforming the way our customers interact with us. Our customers now expect their holiday experience to be enhanced and simplified through innovative mobile products and services. Our future success in this area will be determined by our ability to understand how our customers are using these mobile tools and leverage this insight to drive our decision making and strategy.

We now have a well-established mobile team based in the heart of London, packed with talented and dedicated people who are building and developing mobile technology and experience for our 20 million customers across the world. The core of our focus is on our multi-award-winning mobile apps, which have seen millions of downloads and are used by hundreds of thousands of our customers every month.

How you will make an impact as a Product Owner:

There are many ways for you to get involved: 

As a Product Owner in TUI’s Mobile App product team you’ll help to enhance our TUI mobile app to increase customer satisfaction, commercial performance and speed to market.  You’ll:

Manage the product Backlog:
Work closely with the Product Manager to develop, refine and prioritise the product backlog for an area of the app.  Translate high-level product roadmap into achievable product backlog items.  Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge in your area.

Design & Develop sales bookflows to deliver increased revenue:

Drive the design, development & delivery of best-in-class app search & book flows for the tour operator, hotels, airline & destination experiences as well as associated ancillaries to enable the app to drive increased revenue.  Ensure buy-in and alignment with markets and App Commercial & Marketing.

Design & Develop In-App service support to drive NPS:
Work with stakeholders from markets, hotels, airlines, cruise, destination experiences & service centres to define core service scenarios that’d work well in the app; design, deliver & measure them to ensure they drive usage, customer satisfaction for the specific areas and NPS overall.

Design & Develop Merchandising & Engagement features to maximise usage:
Drive the design & development of advanced merchandising and engaging content features to maintain customer interest & usage, and to help people move from upper funnel towards booking.  Ensure these can be maintained & operated effectively by markets and Mobility Hub.

Deliver Enhancements & New Features:
As the Product Owner for assigned areas of the app, drive feature delivery through one or more scrum teams and other delivery partners both inside & outside TUI.  Collaborate with UX & UI designers to develop best-in-class user journeys & designs.  Compose User Epics, User Stories & Acceptance Criteria to a high standard, covering not only happy paths.  Work with development teams to establish and document technical details needed for user stories.  Work with QA, test & release teams to ensure all features are of the highest quality and timely. 

Monitor and Drive KPI Performance:
Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets.  Highlight under-performance of metrics and develop plans in the roadmap and backlog in conjunction with the Product Manager to address these.

Actively test & optimise to maximise performance:
Ensure existing capabilities are monitored and follow a plan for research and/or testing supporting continuous improvement to drive up ongoing performance.  

Engage Stakeholders Effectively:
Liaise with a variety of key stakeholders in development and business areas, building strong working relations.  Work closely with change owners and ensure all stakeholders are updated on a regular basis.  Produce regular updates on development progress, KPI performance, and comms for governance meetings.

Develop expert business & App section knowledge:
Gain and maintain an expert understanding of the travel industry, TUI’s business and wider dynamics in each source market, our competitors and new entrants considering business models, products, and digital approaches.  Develop a deep understanding of your app section, performance and usage as well as issues or opportunities. .

Develop and apply customer insight:
Understand the end-to-end journey for TUI customers across different products and channels.  Understand TUI’s customer segments and behaviors.  Use this insight to inform and influence plans and development around KPIs and user experience.

Follow and share digital trends:
Keep up-to-date with digital trends and developments from new technologies, interface patterns, competitor products, and industry trends. Use this knowledge to support continuous improvement and innovation. 

What you will bring to TUI as a Product Owner:

There is more than one way to the perfect fit – here are some of the ideal things:

•    Experience working using agile methodologies in digital product development.
•    Proven experience managing digital product life cycles end to end.
•    Experience writing detailed User Stories, Acceptance Criteria, etc.
•    Experience working with and developing consumer-facing digital technologies, such as websites and/or apps, ideally in a travel, retail or equivalent environment.
•    Strong stakeholder engagement, able to develop trusted working relationships across business boundaries.
•    Experience of working in a complex, multi-geography, multi-cultural environment.
•    Exceptional business analysis skills, able to analyse and map complex business and systems processes and develop effective solutions to customer, business and technical challenges.
•    Exceptional user story writing, able to articulate clearly and precisely what is required, and think through both happy and unhappy paths in detail.
•    Strong stakeholder engagement, able to develop trusted working relationships across business boundaries.
•    Strong communications and influencing skills, able to analyse and communicate technical concepts to create practical solutions and influence decisions.
•    Strong customer focus, able to champion the needs of our customers travelling with us in every feature.

TUI and you:

  • Competitive salary.
  • Pension scheme, life assurance and options to buy shares.
  • Generous holiday entitlement & holiday discounts.
  • Forward thinking ways of working.
  • TUI time off, purchase of additional holiday entitlement.
  • Excellent rates with foreign exchange and discounts with retailers.

TUI Group’s vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

TUI Group is the leading tourism business with over 70,000 employees internationally, across more than 100 countries. The Group umbrella consists of strong tour operators, 1,600 travel agencies and leading online portals, five airlines with more than 150 aircraft, over 380 hotels, twelve cruise liners and countless incoming agencies in all major holiday destinations around the globe.

At TUI, we know people are as diverse as the destinations we send our customers to. ​Just as travel is about exploration, we are on a continuous journey to make our work culture more inclusive.​ Spending time with us, whether you are at work or on holiday, enables you to relax and be yourself in a safe environment. ​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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