Digital Content Editor – 8 month FTC

This job listing has expired Job
  • Leeds  
    Yorkshire & Humberside, United Kingdom
    perm, freelance, temp to perm  
  • Company
    Sky UK  
    Start date
    ASAP  
    Duration
    8 month FTC  
    Wage
    Undisclosed
  • Closing date
    4 May 2021  
    Posted on
    4 March 2021  

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Know what it takes to create help content that really makes a difference? Then we want to hear from you. Here in Sky’s Customer Service Group, we’re passionate about delivering the best service in the country. Whether that’s world class customer journeys or knowledge material to assist our colleagues, we always strive to keep things simple and engaging. This year promises to be all about innovation and excitement at Sky, and we need someone to help us create content to do it justice.

What you’ll do:

  • Translate business requirements into best in class articles and journeys for customers and advisors. Work with subject matter experts, product owners and stakeholders to create effective content including instructional copy to be used across multiple digital channels.
  • Deliver content in line with Sky’s brand identity, values and tone of voice as well as meeting regulatory requirements. Ensure that content is engaging for customers as well as advisors.
  • Ensure consistency of content across all our platforms.
  • Plan and prioritise work accordingly. Provide regular updates to stakeholders and project managers, ensuring timely delivery of quality content.
  • Keep all articles and journeys up-to-date across all of our channels. Ensure that ongoing changes to Sky’s products, services, systems and processes are appropriately reflected in our content and all modifications are introduced in a controlled and coordinated manner.
  • Demonstrate flexibility to changing priorities and strong problem-solving capabilities. Work with stakeholders to understand their requirements in face of unexpected and urgent business needs.

What you’ll bring:

  • Extensive writing skills, with strong experience of embedding tone of voice/brand presence.
  • Ability to interpret briefs and business requirements.
  • Experience working across functions, (i.e. with designers and SMEs to ensure the content is the best in class).
  • Proficiency in Microsoft Office Suite.
  • Relevant degree in Media Studies, Digital Publishing or English discipline OR work experience equivalent.
  • Experience of content provision within a digital operation, ecommerce or social media capacity is also desireable, but not essential.

[Team Overview – To be selected from below options]

Customer Service Group:

We enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place.
  • A generous pension package.
  • Private healthcare.
  • Discounted mobile and broadband.

Where you’ll work:

Leeds:

Our spacious tech hub is under a mile away from Leeds train station, with free water taxis available from Granary Wharf. There’s also plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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